Payment policy

Last updated: November 2025

At Feetstep, we aim to make your shopping experience safe, simple, and convenient.
This Payment Policy explains the payment methods we accept, how transactions are processed, and our security practices.

1. Accepted Payment Methods

We accept the following payment options on our website https://feetstep.shop:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay (available at checkout for faster repeat purchases)

All payments are processed securely through our payment partners.
We do not store or have access to your full credit/debit card details at any time.

2. Currency

All prices and transactions on our website are processed in British Pounds (GBP £).
If you are purchasing from outside the UK, your bank or payment provider may charge a currency conversion fee — this is outside of Feetstep’s control.

3. Payment Authorisation

When you place an order:

  • Your card or payment method will be authorised at checkout.

  • Payment is captured only when your order is confirmed and ready for dispatch.

If your payment cannot be authorised, your order will not be processed and you’ll be notified immediately.

4. Security of Payments

Your payment security is our top priority.
Feetstep uses SSL encryption and works only with trusted, PCI-DSS compliant payment processors (such as Shopify Payments and PayPal).

This ensures that all payment data is securely transmitted and protected against unauthorised access.

5. Order Confirmation

Once your payment is successfully processed, you’ll receive an email confirmation containing:

  • Your order number

  • A summary of items purchased

  • The total amount charged

If you do not receive a confirmation within 24 hours, please contact us at Contact@feetstep.shop.

6. Failed or Declined Payments

If a payment fails:

  • Please check your card details, billing address, or available balance.

  • Try another payment method or contact your bank for assistance.

If repeated failures occur, please email Contact@feetstep.shop and we’ll be happy to assist.

7. Fraud Prevention

Feetstep reserves the right to delay or cancel any order suspected of fraud or unauthorised activity.
In such cases, we may contact you for additional verification before processing your payment.

8. Refunds

Refunds are processed to your original payment method within 5–7 business days after approval.
For full details, please refer to our Return and Refund Policy.

9. Contact Us

For any payment-related queries, please reach out to our support team:

📧 Contact@feetstep.shop
🏠 Feetstep, United Kingdom